TGM Utilities LTD respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation, make an enquiry, or use our services.

This policy applies to personal information collected through our website, contact forms, email communications, telephone enquiries, business enquiries and any other interaction you may have with TGM Utilities LTD.

1. Who We Are

TGM Utilities LTD is a UK-based company providing professional services across civils engineering, excavation services, groundwork and utilities, construction services, fibre installation, testing and commissioning services.

For the purpose of UK data protection law, TGM Utilities LTD is the data controller responsible for the personal information we collect and process.

2. Information We Collect

We may collect and process the following types of personal information:

• Your full name

• Company name

• Job title or role

• Email address

• Telephone number

• Address or project location

• Details about your enquiry or project requirements

• Any information you choose to provide through our contact forms, emails or phone conversations

• Website usage information, such as pages visited, browser type, device type and basic analytics data

We only collect information that is necessary for us to respond to enquiries, provide quotations, deliver our services, manage business relationships and improve our website and customer experience.

3. How We Collect Your Information

We may collect personal information when you:

• Visit our website

• Complete a contact form

• Request a quotation

• Call or email us

• Communicate with us about a project

• Become a customer, supplier, contractor or business contact

• Interact with us through online platforms or social media

• Provide information during the planning or delivery of a project

Some technical data may also be collected automatically through cookies, analytics tools or similar website technologies.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

• To respond to your enquiries

• To provide quotations and project information

• To discuss, plan and deliver services

• To manage customer, contractor and supplier relationships

• To communicate important updates about projects or services

• To keep internal records

• To improve our website, services and communication

• To meet legal, accounting, insurance or regulatory obligations

• To protect our business, website, staff, customers and property

We do not sell your personal information to third parties.

5. Our Lawful Basis for Processing Your Data

We only process your personal data when we have a lawful reason to do so. Depending on the situation, we may rely on one or more of the following lawful bases:

Contract
When we need to process your information to provide a quotation, enter into a contract, deliver services, manage a project or fulfil our obligations to you.

Legitimate Interests
When it is necessary for the operation of our business, such as responding to enquiries, improving our services, maintaining business records, preventing fraud, managing communications or protecting our legal position.

Legal Obligation
When we need to process or keep certain information to comply with legal, tax, accounting, health and safety, insurance or regulatory requirements.

Consent
Where we rely on your consent, for example for certain types of marketing communication or non-essential cookies, you have the right to withdraw your consent at any time.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and enhance the user experience.

Cookies may help us analyse website traffic, remember user preferences and monitor website performance. Some cookies are essential for the website to function properly, while others may be optional.

Where required, we will ask for your consent before using non-essential cookies. You can also control or disable cookies through your browser settings.

ICO guidance states that websites must explain what cookies do and why they are used, and consent is required for non-essential cookies.

7. Sharing Your Information

We may share your personal information only when necessary and only with trusted parties, such as:

• Employees, subcontractors or contractors involved in delivering our services

• Professional advisers, such as accountants, legal advisers or insurers

• IT, website hosting, email or system support providers

• Regulatory authorities, public bodies or law enforcement where required by law

• Payment, administration or business service providers where relevant

We only share the information required for the specific purpose and expect all third parties to handle personal data securely and lawfully.

8. International Transfers

Where possible, we aim to keep personal data within the United Kingdom or countries with appropriate data protection standards.

If personal data is ever transferred outside the UK, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected.

The length of time we keep data may depend on:

• The nature of your enquiry or project

• Whether you become a customer, contractor or supplier

• Legal, tax, accounting or insurance requirements

• The need to keep records for business protection or dispute resolution

When personal information is no longer required, we will securely delete, destroy or anonymise it.

10. How We Protect Your Information

We take appropriate steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

This may include secure storage, limited access to personal data, password protection, secure systems, staff awareness and appropriate technical and organisational measures.

However, no online system can be guaranteed to be completely secure. We will continue to review and improve our security measures where appropriate.

11. Marketing Communications

We may contact you with relevant business updates or service information where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us using the details provided in this policy.

We will not sell your personal information to third parties for marketing purposes.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal data in certain circumstances

• Ask us to restrict how we use your data

• Object to certain types of processing

• Request a copy of your data in a portable format

• Withdraw consent where we rely on consent

• Complain to the Information Commissioner’s Office

Some rights may only apply in certain circumstances, depending on the lawful basis used for processing your information.

To make a request, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites.

We recommend that you read the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, legal requirements or data protection practices.

Any updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

16. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters. The ICO provides guidance on data protection rights and how to raise a complaint.